Frequently Asked Questions
Everything you need to know about shopping with TIKI Brand.
What is the standard shipping timeframe for TIKI Brand orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your clothing materials sustainably sourced?
Yes, TIKI Brand is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our manufacturing process to ensure high quality with a lower environmental impact.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website where you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.